英语接商务电话注意的方面

电话是最迅速的联络工具，尤其在今天，一切都国际化，因此国际电话也逐渐普遍。一旦拿起话筒怎样接听越洋而来的电话呢?应该说些什么?这时候电话英语的重要性可想而知.接下来，小编给大家准备了英语接商务电话注意的方面,欢迎大家参考与借鉴。

假如你能够把基本的电话英语学会了，电话英语何所恐惧?起初几句可能无法随心应答，但是再继续说下去以后，自然就会流畅起来。我们通常认为：如果要学习英语，就得学习完美的英语，讲一口字正腔圆，毫无文法错误的英语。这种近乎苛求的学习态度，愈增加学习的困难。

初学者虽然在文法上的表现不是很正确，发音也有点儿走音。但最起码的交谈，或彼此之间的交流，仍然可以获得某种程度的沟通。打电话以英语交谈时，只要牢记与善用下列四点就可以畅行无阻：

1、Speak clearly. (清楚地说)

2、Speak slowly. (不慌不忙地说)

3、Don’t hesitate1 to speak. (不踌躇不犹豫地说)

4、Write down the message. (把慨要记在便条纸上)

一接到说英语的电话，首先应说：“Hello”，这一句话相当与中国的“喂!喂!”。顺利地说出：

1、“Hello”，这是电话英语的第一步。“Hello”说出后，接着就是报姓名。

2、This is 姓名 Speaking(是某某人在说话)

电话英语的基本构造如上，但也可以省略、简洁地回答。事实上在电话中往往使用最简洁语句来表达。可以直接说This is 姓名，Speaking省略。也有人省略[This is]，而说成：姓名speaking.

以上无论哪一种省略说法，都少不了“通名报姓”，电话里谁在答话?谁来电话?这才是最重要的。

才是电话常识。在商业电话方面，如果你是营销部的人，不妨说：“营销部的某某人” ：

△Sales department, 某某speaking.

如果公司有电话总机，总机小姐或者接电话的人就可以这样说：

△公司(企业)名(如 IBM), May I help you? (IBM总部，我能帮你做什么?)

通常如上的说法就可以，一切讲究时间、效率，所以在谈话的同时又要顾虑到别的电话随时都可能打进来，因此闲话少说，接电话，讯即导入事情核心。

2、“May I help you?”这是询问对方意见，最直截了当的询问方法，在英文会话来说，这是一定的基本语句。这样的回答，会让对方觉得你很有礼貌。接听了电话以后，还要说些客套话。在某种意义来说，善于说话的人们，往往会在打招呼的客套话身上下点儿功夫，使听者产生好感。

先打招呼，说句客套话，然后才进入主题，这是电话英语或者是英语会话的一定程序。也是对话、会话所不可或缺的。如：

△早晨(上午) Good morning. (早安!)

△午后(下午) Good afternoon. (午安!)

△黄昏(晚上) Good evening. (晚安!)

△“Hi.”在好朋友或亲近的人时，都可以使用。

在挂断电话时，最后应该道别一声。如：

△Good-bye. (再见!)

△Bye-bye.

△See you later.

此外还可以说一些复杂的句子以结束会话，如：

△Take care. (小心照顾自己)

△Have a nice weekend. (祝周末愉快!)

△Have a good trip. (祝旅行愉快!)

△Enjoy your vacation. (祝假期快乐!)

　　扩展：商讨价格

Dan Smith是一位美国的健身用品经销商，此次是Robert Liu第一回与他交手。就在短短几分钟的交谈中，Robert Liu既感到这位大汉粗犷的外表，藏有狡兔的心思——他肯定是沙场老将，自己绝不可掉以轻心。

双方第一回过招如下：

D: I'd like to get the ball rolling (开始) by talking about prices.

R: Shoot. (洗耳恭听) I'd be happy to answer any questions you may have.

D: Your products are very good. But I'm a little worried about the prices you're asking.

R: You think we about be asking for more? (laughs)

D: (chuckles莞尔) That's not exactly what I had in mind. I know your research costs are high, but what I'd like is a 25% discount.

R: That seems to be a little high, Mr. Smith. I don't know how we can make a profit with those numbers.

D: Please, Robert, call me Dan. (pause) Well, if we promise future business - volume sales (大笔交易) - that will slash1 your costs (大量减低成本) for making the Exec-U-ciser, right?

R: Yes, but it's hard to see how you can place such large orders. How could you turn over (销磬) so many? (pause) We'd need a guarantee of future business, not just a promise.

D: We said we wanted 1000 pieces over a six-month period. What if we place orders for twelve months, with a guarantee?

R: If you can guarantee that on paper, I think we can discuss this further.

Robert回公司呈报Dan的提案后，老板很满意对方的采购计划;但在折扣方面则希望Robert能继续维持强硬的态度，尽量探出对方的底线。就在这七上八下的价格翘翘板上，双方是否能找到彼此地平衡点呢?请看下面分解：

R: Even with volume sales, our coats for the Exec-U-Ciser won't go down much.

D: Just what are you proposing?

R: We could take a cut (降低) on the price. But 25% would slash our profit margin2 (毛利率). We suggest a compromise -10%.

D: That's a big change from 25! 10 is beyond my negotiating limit. (pause) Any other ideas?

R: I don't think I can change it right now. Why don't we talk again tomorrow?

D: Sure. I must talk to my office anyway. I hope we can find some common ground (共同信念) on this.

NEXT DAY D: Robert, I've been instructed to reject the numbers you proposed; but we can try to come up with some thing else.

R: I hope so, Dan. My instructions are to negotiate hard on this deal - but I'm try very hard to reach some middle ground (互相妥协).

D: I understand. We propose a structured deal (阶段式和约). For the first six months, we get a discount of 20%, and the next six months we get 15%.

R: Dan， I can't bring those numbers back to my office -- they'll turn it down flat (打回票).

D: Then you'll have to think of something better, Robert.

Dan上回提议前半年给他们二成折扣，后半年再降为一成半，经Robert推翻后，Dan再三表示让步有限。您知道Robert在这折扣缝隙中游走，如何才能摸出双方都同意的数字呢?他从锦囊里又掏出什么妙计了呢?请看下面分解：

R: How about 15% the first six months, and the second six months at 12%, with a guarantee of 3000 units?

D: That's a lot to sell, with very low profit margins3.

R: It's about the best we can do, Dan. (pause) We need to hammer something out (敲定) today. If I go back empty-handed, I may be coming back to you soon to ask for a job. (smiles)

D: (smiles) O.K., 17% the first six months, 14% for the second?

R: Good. Let's iron out (解决) the remaining details. When do you want to take delivery (取货) ?

D: We'd like you to execute the first order by the 31st.

R: Let me run through this again: the first shipment for 1500 units, to be delivered in 27 days, by the 31st.

D: Right. We couldn't handle much larger shipments.

R: Fine. But I'd prefer the first shipment to be 1000 units, the next 2000. The 31st is quite soon - I can't guarantee 1500.

D: I can agree to that. Well, if there's nothing else, I think we've settled everything.

R: Dan, this deal promises big returns (赚大钱) for both sides. Let's hope it's the beginning of a long and prosperous relationship.