美国受疫情影响自动语音电话减少

One of the biggest consumer headaches has eased up at least in part due to the pandemic.

受疫情影响，最令消费者头疼的一件事在一定程度上得到了缓解。

Americans experienced a drop in the amount of robocalls flooding their phones in April, helped by international call centers being shut down during the global pandemic and government efforts to stop Covid-19-related scams.

美国人在四月份收到的自动语音电话数量有所减少，因为全球爆发疫情而且政府为了防止出现与新冠病毒有关的诈骗，关闭了国际呼叫中心。

The number of robocalls made to US phone numbers last month was the lowest in two years, according to new data provided to CNN Business from YouMail, a robocall-prevention service that tracks robocall traffic across the country. This includes both scam and legitimate calls, such as payment reminders from banks.

YouMail向CNN Business提供的新数据显示，上个月拨打美国电话的自动语音电话数量创两年来最低。YouMail是一个防范自动语音电话的服务，可以追踪全国的自动语音电话，包括诈骗电话和合法电话，比如银行的催款电话。

YouMail said Americans received about 2.86 billion calls in April, a 30% drop from the month before and down 40% from February. At their peak in October 2019, about 5.66 billion robocalls were placed to the US in a one-month period.

YouMail称四月份美国人收到约28.6亿通电话，比前一个月下降了30%，比二月份下降40%。2019年十月份通话数量最多，一个月内就有56.6亿通自动语音电话打到美国。

The decline coincides with the shuttering of call centers in countries such as India, Pakistan and the Philippines, where workers who are placing unwanted robocalls don't own laptops to support working from home and some have lost their jobs or been furloughed.

数量下降是因为关闭了印度、巴基斯坦和菲律宾等国的呼叫中心，这些地方负责拨打消费者不需要的自动语音电话的人没有在家办公用的笔记本电脑，而且其中有些人失业或者休假了。

"Call centers are closed or running at much lower capacity due to social distancing around the world," said Alex Quilici, CEO of YouMail. "There's no point to robocall people if there's no one there on the other end [to field it] when someone 'presses 1' or returns a call."

YouMail首席执行官Alex Quilici说：“全球居家隔离导致呼叫中心被关闭或运行能力降低。当有人“按1”或回电话时，如果电话另一头没有人（接电话），自动语音电话也就没有意义了。”

According to the most recent data compiled by YouMail, Americans received about 58.5 billion robocalls in 2019.

YouMail统计的最新数据显示，美国人在2019年收到约585亿通自动语音电话。