第24课 如何处理网购的售后事宜?

1.催促商家发货
Hi, I placed the order 5 days ago, but it still hasn’t been shipped. When can you ship it?
你好，我五天前就已经下单了，但是你们现在还没有发货。你们什么时候可以发货呢？
I can send you a 5 dollar gift coupon as a way to express our appreciation to your patience.
我可以为你发放一张5美元的礼券，以对你的耐心等候表示感激之情
Tip:美国商家特别喜欢用购物礼券来弥补顾客的不满之情


2.物流信息显示包裹已经送达了，但是你却并没有收到包裹
The tracking information shows that my package was delivered. But I have never received it.物流运单信息显示包裹已经送达了，但是我却根本没有收到货。
OK, I can issue you a full refund or send you a replacement. Which one do you prefer? 好的，我可以给你全额退款，或者重新发个替代品；你更倾向选择哪种方法？
Full refund，please全额退款 /Send me a replacement, please.请给我发一个替代品

3.刚收到或，就发现商品降价了
Hi, I just received my item today, but I find its price is 20 dollars cheaper now. Can I have a price adjustment？你好，我今天刚刚收到货，但是我发现商品现在降价了20美金。我可以享受降价就退差价服务吗？
I can refund you the price difference. 我可以把差价退换给你。
Sorry, we don’t have a price adjustment policy. 对不起，我们没有降价退差价的政策。
Free return in store店里免费退货
Tip：现在很多商家都提供free return in store店里免费退货政策（即可以把货物免费退送到附近的同品牌连锁店里），为的就是让大家退货无忧，放心网购。


4.商品与描述不符
Since the product does not match the description, I would like to return it. 由于商品与描述不符，所以我想要退货。
Tip：在很多平台上购物时（Amazon，eBay等），只要买家主观上认为收到的商品与描述不符的话，那么退货运费就不需要由买家来承担了。
I ordered a black desk but received a brown one. Since the desk is too large to return back, is there anything that you can do to make up for the inconvenience this has caused me? 我下单买了一个黑色的书桌，但是收到的却是一个棕色的。由于桌子体积太大我不方便退货，你可不可以做些什么，以来弥补这件事（商品与描述不符）给我带来的不便呢？
OK, I can issue you a $30 refund. 好的，我可以为你发放30美金的退款。